At Econobums, we want you to shop with confidence and have a smooth, reliable experience from the moment you place your order until it arrives at your doorstep. We understand that sometimes a product may not meet your expectations or circumstances may change after your purchase. That is why we have established this Refund Policy to clearly explain the conditions and process for requesting a return, replacement, or refund.
1. What Products Can Be Returned
We accept returns only for new, unopened products. Final sale items cannot be returned.
2. Return Time frame
Returns are accepted within 30 days of delivery.
3. Item Condition Requirements
We accept returns for both defective and non-defective products, provided the items are new and unused, in their original packaging, and include all original tags and accessories.
4. How to Start a Return
To initiate a return, contact us at support@econobums.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.
5. Return Shipping Costs
We provide a free, prepaid return label for all approved returns - simply download and print it once your return is approved. No restocking fees apply.
6. Return Address
Please send approved returns to our return address: 21781 Ventura Blvd #17A, Woodland Hills, CA 91364, United States
7. Refunds
Refunds are processed within 15 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
8. Exchanges
We are happy to accept exchanges. To proceed, please return your original purchase and place a new order.
9. Contact Information
If you have any questions about your shipping or order, just reach out to us at support@econobums.com We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.